Superficially, it’s good form with harmonious proportions and a fascinating radiance. But on closer inspection, a look behind the scenes reveals the quality of the materials used and the craftsmanship. For upholstered furniture, both of these need to be exceptional, and that requires one thing above all else: experience. For the past 50 years, we’ve continued to develop our products at the ROLF BENZ company. Until we achieve perfection, which is only possible when planning, development and production all occur under the same roof. We can thus coordinate market requirements quickly and directly on the basis of construction and manufacturing experience. This is an absolute must for functionally advanced, comfortable seating furniture that you’ll be able to enjoy for long to come. All that is embodied by the short formula, ‘Made in Germany’.

All the upholstered furniture* of the ROLF BENZ and freistil ROLF BENZ brands have received the Blue Angel certificate, which is granted by the Federal Ministry for the Environment, the German Environment Agency (UBA), the Environmental Label Jury and RAL GmbH. The prestigious ecolabel certifies that all the sofas, armchairs and chairs are low in emissions. Even the eco-friendly production process for the upholstery materials used (e.g. foams and mats) and cover materials* (leather and fabrics) is certified. The criteria for bearing the Blue Angel ecolabel for ‘low-emission upholstered furniture’ covers not only the environmentally compatible manufacture of the materials used, but also the option to replace individual wear parts and the usability, packaging, recycling and disposal of the seating furniture. You can thus rest assured that Rolf Benz attaches a great deal of importance to healthy living and responsible use of resources.

* This excludes covers which have been equipped with additional stain protection or a fire-retardant finish

Exceptional comfort is the result of the right blend of the form, material and structure of the upholstery. It needs to be soft and yet provide support. It needs to allow the body to assume an all-round comfortable posture. But at the same time, it should also be flexible enough so that virtually anyone can find their favourite position. Finding the right solution takes skill. And we’re proud to be able to say that our team at the ROLF BENZ company has managed to do just that like almost no other.

We take pride in our diverse collection of fabrics and leathers because they offer you the opportunity to tailor your sofa to your needs and desires in terms of colour, feel and wear properties. We’re more than happy to help you choose between fabric and leather and advise you on which type of material is suitable for which padding. We can then also show you the advantages and disadvantages of each material.

When it comes to leather, characteristics such as naturalness and a soft, warm feel are almost always at odds with practical use requirements. If you plan to use a sofa all the time and easy-care, wear-resistant properties are thus important to you, then you should opt for a fully pigmented leather. But then you shouldn’t be disappointed about the less natural look and feel and the somewhat ‘cold’ handle. In contrast, you need to be aware of the fact that an exceptionally natural-looking, velvety soft leather requires lots of maintenance and, despite all your care, will develop signs of wear (unique patina) over the years. Many are fine with that and view it as an expression of their personality. But if that’s something that would bother you, you should opt for a more pigmented type of leather. Semi-aniline leather is the happy medium between these two extremes, as it radiates a certain naturalness, but is also easy to clean and care for and slower to develop a patina.

Like your skin, leather also requires care to keep it soft and supple over the long term. So, treat your leather product at least once every six months and maintain its first-class quality. You can find information on leather care in the product information brochure which comes with each delivery. We recommend using only the care products of leather care specialist Leather Care Keller (LCK), as these are tailored to our leather products. Order the appropriate care product with ease online at www.lck-freistil-rolfbenz.com. You will receive a free starter set with the purchase of one of our leather items. You can find help for scratches and abrasions as well as answers to any questions you may have about leather in your freistil production information brochure at www.lck-international.com or directly via the Leather Care Keller service hotline on +49 (0)800 9625 252 or +49 (0)7251 96250.

For us, healthy living is the most natural thing in the world. As a voluntary member of Deutsche Gütegemeinschaft Möbel (DGM), we’re concerned with fulfilling legal health requirements – and a whole lot more. We see it as our responsibility to guarantee you unparalleled healthy living. With us, you will not only find limit values for harmful substances significantly below those proscribed by legislation, but also guidelines for harmful substances that do not fall within any legal requirements. For you, that means a guaranteed boost in healthy living – which even our suppliers are required to ensure. In accordance with the purchasing conditions of our company, they’re obligated to fulfil the legal provisions and requirements of Deutsche Gütegemeinschaft Möbel (DGM). In addition to the principle of voluntary self-regulation, authorised, neutral institutes carry out routine audits to verify conformance with the standards defined and continuously developed by Deutsche Gütegemeinschaft Möbel (DGM).

1. Statutory warranty
Regardless of the Rolf Benz manufacturer warranty described below, the end customer has statutory warranty rights vis-à-vis the respective dealer in accordance with the provisions of the German Civil Code (Bürgerliches Gesetzbuch (BGB)). These rights apply for 24 months after the goods are delivered to the end customer – and in addition to the manufacturer warranty – and are neither restricted nor replaced by this warranty.

2. The Rolf Benz manufacturer warranty
Rolf Benz grants the end customer a warranty for the repair of the upholstery within a period of10 years. The warranty covers repairs to the upholstered structure but does not cover other servicessuch as subsequent delivery, returns, reductions or compensation for damages.

3. Requirements for obtaining the Rolf Benz manufacturer warranty
-The Rolf Benz manufacturer warranty requires the end customer to successfully register via the Rolf Benz registration portal within 90 days of the order being produced (production date).
-Registration is possible using the QR code that is attached to the furniture as a hanging tag or by using the QR code on the attached card.
-The calendar week of production (production date) of the order can be found on the product label sticker. In addition, following successful registration via the registration portal, the customer will be   informed about the validity period of the Rolf Benz manufacturer warranty.
-If delivery takes place two months or more after the production date noted on the upholstered furniture, through no fault of the customer, the registration period can exceptionally be extended to the   period of one month after the actual delivery took place. When registering the manufacturer warranty, the customer has to submit evidence that the upholstered furniture was delivered two months after   the production date. This does not result in an extension of the warranty period.
-Failure to comply with the registration period will cause the warranty to be void.
-The purchase agreement or the invoice must be presented to claim under the Rolf Benz manufacturer warranty.

4. Validity period of the Rolf Benz manufacturer warranty
The Rolf Benz manufacturer warranty is valid for 10 years and starts after completion of production (production date), taking Point 3, Prerequisites for obtaining the Rolf Benz manufacturer warranty into account.

5. Scope of warranty on upholstered furniture
Upholstered furniture from the Rolf Benz brand meets the highest requirements regarding quality, seating comfort and healthy living. On the basis of our stringent internal quality standards that go beyond statutory requirements and technical standards, as well as the inspection and quality requirements of the German Association of Quality Furniture (DGM), RAL-GZ 430 (in the version valid at the time of production), we provide a warranty for the construction, framework, upholstery material, functional fittings and workmanship, in accordance with the relevant industry standard, for the entire upholstery structure. The warranty period of the Rolf Benz manufacturer warranty covers 10 years in total and begins with the production date, provided the end customer has registered the product on time according to Point 2. Within the 10 year warranty period, all justified complaints that are attributable to defects in material or workmanship upon delivery will be rectified free of charge and without usage fees. This means that in the event of a justified warranty claim, Rolf Benz will bear the expenses necessary for rectification purposes and in particular, transport costs, road costs, labour and material costs. The transaction will be handled by service and transport partners named by Rolf Benz. Contact must be made with Rolf Benz before third parties are commissioned and confirmation that the costs will be covered by Rolf Benz must be obtained. If no warranty claim exists, there is no entitlement to reimbursement of incidental expenses (such as transport or assembly costs). The same applies to costs that were not necessary or that were incurred without prior consultation with Rolf Benz. Proper use, normal wear and tear and regular care in accordance with the care instructions provided upon delivery are all prerequisites.

6. Exclusions
-This warranty does not apply to wear and tear or improper use (such as use outside of the residential setting), soiling, inappropriate attempts at cleaning and maintenance as well as repairs and   rectification attempts that were not carried out by persons authorised by Rolf Benz. Damage caused by pets and direct sunlight as well as by inappropriate use and care.
-A loss of height and decrease in hardness (softening) of the upholstery material and stretching of cover materials within the tolerances that are customary in the industry and typical for the material are   not a reason for complaint.
-Quality changes due to environmental protection regulations and measures must also be accepted even without specific information.
-The formation of waves and seat indentations on the cover are determined by the model and material and do not constitute a quality defect. They are especially characteristic of soft, casual and   deliberately casual upholstery surfaces. Furthermore, upholstery elements of different sizes and shapes may have different impression hardnesses depending on their design.
-In addition to the cover materials (fabric and leather), retail products (coffee tables, dining tables, rugs, cabinet furniture, etc.), used furniture, stock and clearance goods are all excluded from the   voluntary manufacturer warranty.
-This manufacturer warranty applies exclusively to consumers within the meaning of Section 13 of the German Civil Code. Entrepreneurs within the meaning of Section 14 of the German Civil Code are   excluded from this manufacturer warranty.
-The entire Rolf Benz Outdoor collection is excluded from the manufacturer warranty. The warranty period shall not be extended following repair or replacement.

7. Making a warranty claim
-The warranty claim is submitted by the specialist dealer from whom the furniture was purchased. If the specialist dealer no longer exists, the warranty claim must be submitted directly to Rolf Benz (Tel:    +49 (0) 7452 – 601 0).
-The purchase agreement or invoice must be presented.
-The furniture must be available for inspection and processing by Rolf Benz or their vicarious agents. After this inspection, a decision will be made whether or not a warranty claim exists.
-In Germany, in the event of a disagreement (regarding whether a warranty claim is valid), a publicly appointed and sworn expert for industrially manufactured upholstered furniture may be commissioned  by mutual agreement. This expert shall inspect the piece of furniture as an arbitrator in order to determine, with binding effect for both parties, whether a warranty claim is valid. The costs   for this shall be borne by the party that loses the arbitration within the warranty period. There is no entitlement to reimbursement of incidental expenses of any kind (such as those for transport or   assembly), see Point 5.

8. Scope
The warranty assumes proper use in a residential setting. The warranty applies only to the original purchaser of the item of furniture and is not transferable. The warranty is valid within the EU and Switzerland.

9. Relationship to the statutory warranty
This manufacturer warranty does not affect the end customer‘s statutory claims against the dealer (Section 479 BGB). It constitutes an independent warranty from Rolf Benz to the end customer.